Distributor Product Return/RMA Request System

Independent Distributor Return Merchandise Authorization (RMA) Request

100% Customer Satisfaction Guarantee

In connection with honoring SeneGence’s 100% Customer satisfaction guarantee, Independent Distributors may accept previously-sold product back from their end Customers and return it to SeneGence for a replacement of the same or a similar substitute. The SeneGence Return Merchandise Authorization (RMA) Program online form makes it easy for Independent Distributors to request return product authorization from SeneGence.

Click “Continue” below to get started.  Follow the instructions step-by-step to complete the RMA process.  For further information and details, please refer to the Independent Distributor Policies & Procedures Guide that discusses the Retail Guarantee Policies & Procedures or contact the SeneCare Department by emailing [e-mail] or by calling United States [phone], Canada [e-mail] [phone]. [e-mail]  (800) LIPSENSE

- IMPORTANT -

FORM MUST BE COMPLETED IN FULL.

ANY MISSING OR INACCURATE INFORMATION MAY RESULT IN A DELAY IN PROCESSING YOUR RMA.

• Make one entry for each separate product being returned.
• Be sure to fill out the explanation of why your Customer returned the product to you.
• Once finished, review the final list of returns.
• You will then be issued an RMA Number.
• Please print the invoice screen and include with your product return.
• You must include a copy of the receipt you provided to your end Customer at the time of the sale of the product with your return.
• Don’t forget to include the actual product that you received back from your Customer!

SeneGence United States, 4433 W. 49th St. Tulsa, OK. 74107

SeneGence Canada, 4750 Tillicum Street, Burnaby, BC V5J OJ1

SeneGence Australia & New Zealand, 70A Tradecoast Drive, Eagle Farm QLD 4009